Pegasus Technology Pty. Ltd.

To meet compliance standards, you need to know who is accessing your system at all times—even if you have a mixed environment. You need to secure access to Web applications every time, even for employees or partners outside the firewall, without increasing complexity for users. And you need to intelligently enforce security policy enterprise-wide based on accurate information.

Customer Situation A South American health care organization focuses on specialized services. In any health care organization, timely and secure access to data is critical to providing efficient patient care. With many disparate systems, the organization’s physicians and staff often had to remember many different user names and passwords to access clinical applications. The organization wanted to make its technology solutions transparent to users and quickly get the right information in the hands of the right people when they needed it. The organization also wanted to extend convenient and secure access to its remote users—whether they were working from another office, from a patient’s home or while traveling. Making IT Work As One

The Solution The organization analyzed several software vendors before selecting a complete Novell system. To reduce costs, the organization wanted to implement the products itself; however, to ensure quality, it looked to Novell to provide periodic delivery excellence reviews. And once the access management technology was implemented, the organization turned to Novell for custom connector development. The Novell Custom Development team, as part of Novell Services, built identity management connectors unique to the organization to ensure that our solution met its specific needs. Once the portal was created, Novell Identity and Access Management solutions gave the organization secure, identity-based access to the new portal. This, in turn, gave users fast access to a number of applications such as hospital administration, finance, calendars and e-mail. With an identity-based portal, the organization can now provide personalized views of information to users based on their roles and responsibilities. This gives users access to critical information nearly 90 percent faster. Furthermore, a single user ID and password for each employee speeds access and has reduced password-related helpdesk calls by 80 percent. This means that the right people have the information they need, when they need it—all so they can make the best decisions possible for patients. Novell solutions make efficient use of the organization’s IT staff and allow it to get more done with the same level of resources. Without a cumbersome application delivery process, the IT staff can easily keep their organization up to date.