Pegasus Technology Pty. Ltd.

With Novell Identity and Access Management solutions, you can manage user access rights throughout their lifecycle—from the day users are hired to the day they leave the company. By enabling the right combination of provisioning, deprovisioning, roles management and automated policies, you can optimize business efficiency, improve productivity and minimize the risk associated with manual processes.

Customer Situation The parent company of a large, international manufacturer frequently makes new acquisitions, and the manufacturer itself works with many partners both inside and outside the group. Both factors contribute to a continuously changing set of users who require access to a variety of different resources. Without a standardized solution for identity management, it has been difficult for the company to ensure that the right people—whether employees, partners or customers—have access to the resources and systems they need. The company needed to simplify the process of provisioning new users and granting access rights without compromising security. The existing identity management procedure was a manual process that required the IT staff to respond to requests from area managers to set up new users. Additionally, the lack of clear, centrally managed security policies made it difficult to audit user activity and demonstrate regulatory compliance. Making IT Work As One

The Solution The company used Novell Services to assess its current infrastructure. Then, once the company had a detailed accounting of its assets, it worked with a low-cost, offshore CSI provider to implement and manage the technology. The company’s user provisioning capability—as part of a larger identity lifecycle management system—manages user information across multiple systems, creating a central point of management over access to corporate information and applications. User provisioning enables faster, more efficient creation and deletion of user accounts, supporting the company’s rapidly growing business. As the second stage in the solution, the joint CSI and Novell Services team delegated user administration from specialist IT staff to area managers. In addition to freeing up skilled IT staff to work on higher-value projects, user provisioning has empowered business managers to provision their own users. Now, instead of waiting on centralized IT staff to provision users throughout the entire company, area managers can set up new employees or create new partner relationships independently. This significantly increases the speed of user provisioning and makes the company more agile and responsive. The next stage in the process was to create workflows to automate user provisioning and role-based access to resources. When a manager sets up a new user with a particular profile, the Novell solution automatically and seamlessly provides access to all relevant resources. The removal of access rights is also automated, creating greater certainty that confidential information and systems are only accessible by authorized users. User provisioning has given the company a central point of control for identity and access management. The company can now connect employees, partners and customers to the systems and information resources they need, rapidly, and with minimal administrative effort. Managers can quickly create, administer or remove their own users, enabling them to respond immediately to new business requirements.