Pegasus Technology Pty. Ltd.

For years, e-mail, calendaring, contacts and tasks have been mainstays of communication and personal productivity in the enterprise. To be effective in today’s highly collaborative and dispersed work environment, however, these essential tools need to extend beyond organizational walls and connect with next-generation collaboration capabilities—so people can coordinate with external colleagues and have quick access to wikis, blogs, data feeds and other Web 2.0 tools that fuel productivity.

Customer Situation Employees at a local city council were wasting time and money just trying to communicate with each other. Because the council lacked a single, integrated system for e-mail and calendaring, employees could not easily keep in touch, exchange information or schedule appointments with each other. Managing attachments sent from other e-mail applications was cumbersome. The council needed an enterprise-ready, standards-based solution to get its people working together

The Solution The council chose Novell because our products could meet all of its requirements—not only today, but well into the future. The council engaged a Novell® partner to speed planning, design and implementation and to get a quicker return on its Novell investment. With Novell GroupWise® in place, employees work with personal productivity dashboards that blend traditional and Web 2.0 tools to support every aspect of their jobs. A typical dashboard includes a custom panel to display e-mail from the council director, other panels for daily appointments and prime contacts, plus panels for the RSS feeds, blogs, wikis and team workspaces the employee uses most often. Frequently used resources are within easy reach, so productivity soars. Employees publish their calendars, search calendars of colleagues on other e-mail systems, and send and receive appointments across systems. When they need to schedule meetings, conference calls or just a social lunch, they are much more efficient because GroupWise eliminates the rounds of e-mail previously required to find a workable time. People on different e-mail systems no longer have to worry about overlapping schedules or missing appointments. Reminders and alerts let employees know what’s coming up. With industry-leading reliability—and the ability to cluster GroupWise servers—e-mail and information are available 24x7x365. In fact, the council has experienced fewer than 10 hours of downtime since it implemented GroupWise and hasn’t had to reboot the system since implementation more than one year ago. In the future, when the IT department needs to upgrade, the council’s services won’t be interrupted: Easy, in-place upgrades will keep users, managers and IT staff connected regardless of the mix of platforms and operating systems the council runs. No matter what collaboration challenges the council faces, it is prepared to handle them all with Novell. From using mobile devices and keeping systems secure to migrating collaboration systems and ensuring e-mail compliance, GroupWise has the capabilities needed to keep the council’s people productive. And GroupWise integrates easily with other Novell collaboration products delivering team workspaces, enterprise social networking, storage and print management and office productivity. As a result, the council can continue to expand its communication and collaboration capabilities to achieve even higher levels of individual and team productivity