Pegasus Technology Pty. Ltd.

You’ve been there: pulling together that business plan, RFP or other deadline-driven deliverable—wondering who might have expertise you should tap, determining who should review or contribute to the document, and volleying drafts back and forth as e-mail attachments.Your team is distributed so you struggle with cumbersome conferencing systems and with paying too much to bring everyone together for face-to-face meetings. Enabling team productivity isn’t easy, but nothing is more important to enterprise success.

Customer Situation A government agency needed a better way to bring the right people together to create, share, discuss and manage information. Transforming 150 geographically dispersed employees into high-performing teams was a huge challenge. Many employees were already mobile, and virtually all needed reliable access to case files, public records and other information from any location and in any circumstance. Adding to the difficulty, team members needed to collaborate with professionals outside of the agency. However, these front-end challenges were just the tip of the iceberg. On the back end, the agency needed a solution that would integrate with its current systems and slash the costs and inefficiencies of traveling to in-person meetings. Making IT Work As One

The Solution To create the teamwork it needed, the agency deployed team collaboration and enterprise social networking capabilities delivered in Novell Teaming + Conferencing. Now employees have access to all the resources and information they need, and they can interact with experts inside and outside the agency. Using intuitive team workspaces with built-in workflow, teams create and store documents, track versions and discuss ideas through wikis and blogs. Workspaces are easy to access, whether employees are in the office, on the road or at home. When people leave the agency, the work they produced and the content they created remain in the workspace, enabling others to carry on the tasks at hand. Since implementing Novell Teaming + Conferencing, travel costs have dropped, and online meetings are more efficient. Using real-time collaboration, employees chat and schedule voice and Web conferences that simulate in-person meetings. They even create and edit content using desktop sharing and whiteboarding—all at a moment’s notice. Novell Teaming + Conferencing also accommodates choice in operating systems, desktops, Web browsers and e-mail platforms. Because of this, the agency is able to run Teaming + Conferencing on its existing Microsoft* operating system and integrate it with the e-mail client and desktop productivity tools employees were already using. The agency uses customized workflows to automate manual, paper-based processes. The workflow manages forms and requests through approval cycles, so people receive equipment, supplies, badges, information access privileges and other resources in a timely manner. Best of all, creating workflows is easy, so employees are empowered to provision and serve themselves instead of calling the helpdesk. Finally, Novell Teaming + Conferencing offers a compelling alternative to proprietary software development. With the Kablink™ open source project, customers and partners can contribute their innovations to the community. In this way, new capabilities are developed more quickly, resulting in a more complete and cost-effective team productivity solution.