Services & Support

Services and Solutions designed for you.
That's a smarter choice.

Our wide range of Services & Support is tailored for smaller, expanding and mid-sized businesses. Some of the services that we provide are:

Supporting over 100 businesses

IT Support

We take a business approach, with a focus on compliance, strategy, availability (up-time) and best practice. Whether you are looking for a solution to complement your existing technology staff or a fully outsourced solution, Pegasus Technology has the solution.

Did you know that for most businesses, IT is the second-largest budget item after employees?
Approximately 7 in 10 end-user organizations today contract with a Managed Service Provider (MSP) for some or all of their technology needs, according to a recent survey report published by CompTIA.
The CompTIA study found 46% of the current users of MSPs have reduced their annual IT expenditures by 25% or more as a result of their shift to managed services, with 13% experiencing 50% or more IT savings.

Outsourced IT

Our premium option providing complete IT support so you can focus on your business

Managed IT

Select the IT support that’s right for you, from server or desktop support, managed backups, antivirus or patching

Australian Helpdesk

Local IT support that is knowledgeable, knows your business, and responds quickly

Remote and onsite

IT support to suit your business: remote assistance and monitoring, onsite on demand.

Consulting

Choosing your IT solution has to go in the ‘big decision’ box. Making the right choice is fundamental to your ability to compete over the long term. Our expertise ensures that businesses get strategic IT planning right.

IT staffing Services

Our Resource Overflow Services allow us to be creative and flexible in assisting organisations of many shapes and sizes. On-going and special projects resourcing often require additional manpower, expertise and logistics, which we provide on a contractual or ad-hoc basis.

Office Relocations

If you are moving offices then Pegasus provides you with a solution for the safe and secure relocation of your IT systems and equipment. Our all-encompassing, fully managed IT relocation services provide complete peace of mind, from shut down to start up.

Training Services

We supply qualified trainers who provide ‘real-world’ experiences and deliver the know-how to help you get the most from software tools used in your business environment

Hosted/Shared/Cloud Solutions

With all the hype about the Cloud, what’s the difference between having your own systems, hosting, using shared solutions or cloud solutions?

At Pegasus Technology, ‘hsc’ refers to Hosted, Shared, Cloud solutions.
All three are solutions that are not located on you premises, but at a third party provider.

Cloud solutions are located at a third party provider and accessed through the internet.
Shared solutions are located at a third party provider on shared hardware, eg office 365 or website solutions. Shared solutions can be Cloud accessed or direct(hosted) access.
Hosted solutions use cloud or shared resources but your access to them is via a dedicated link from your office(s).

hsc COMPUTE

Hosted,shared, cloud – Compute providing
Servers, Desktop and Storage solutions to meet your needs

hsc HYBRID

Hosted, shared, cloud – HYBRID combinations
for when you need the power and security of local with hsc flexibility

hsc APPLICATIONS

Hosted, shared, cloud – APPLICATIONS
that support your business

Voice, Network & Internet

Managed services for voice, internet and your network.

Universal Communications

Keeping your employees connected from wherever they happen to be working, is critical to achieving your goals.

Teams Voice

Teams Voice allows users to place and receive voice calls directly from the Teams app, integrating with chat, meetings, and other collaboration tools.

SIP Trunks

Connect your VoIP PBX to the telephone network. Pegasus VoIP trunking combines premium voice quality and service availability.

Cloud ISDN

Cloud ISDN means you don’t need to change over your PBX in a hurry

Managed Internet

Managed Internet connection services that deliver business-class broadband or more sophisticated, higher bandwidth and resilient services that meet the needs of smaller, expanding and mid-sized businesses.

Intersite Connections

Pegasus Technology specialises in providing flexible and reliable data and internet connectivity through a fibre optic network that spans Australia and incorporates data centres in major capital cities.

Procurement Service

Finding the products that are right for your business.

Supported Vendors

Pegasus Technology strives to be vendor agnostic. In order to support you with confidence, Pegasus has established an extensive partnership status with many of the world’s leading technology companies. Our highly skilled staff are able to support products from these and other companies.