Idle staff is wasted money, so it’s important your staff can get the help they need when they need it, from people who understand their systems.
We run a helpdesk with the ability to remotely access your staff’s machines from wherever they are, as long as they have an internet connection. This is important, as it means you don’t need to wait for a technician to be available to come on site.
We have a range of support options to give you flexibility to choose the option that best suits your business.
Our Service Desk is largely centralized in Sydney, with additional coverage provided from our sites in both Melbourne and Adelaide.
Our service management processes are built around ITIL Principles of problem, incident, and change management, with service levels determined by ticket severity and impact.
Australian service desk team with hands-on face-to-face support experience
Allocated Support Engineer, so support is usually from the same team member
Most advanced remote support software tools on the market
ITIL based service methodology and professional team management
Complete 1st through to 3rd level expertise backed by engineering specialists
Professional service delivery management and team leaders
Comprehensive ticketing tool with workflows and SLA measurement and management
Over 100 years of combined experience; 35 Years in Business